REFUND POLICY
Refund Policy for Be Well Vibes
Last Updated: May 30, 2025
At Be Well Vibes, we are committed to your satisfaction and transparency about our products. Please review our refund policy below to understand your options when purchasing from www.bewellvibes.com
1. All Sales Are Final
As a general rule, all purchases made through our online store are final and non-refunded, except as outlined below. This policy applies to all products, including gummies, capsules, and raw fruit.
2. Satisfaction Guarantee
We stand behind the quality of our products. If you are not satisfied with your purchase for any reason—including if the product does not meet your expectations or produce the desired effects—you may be eligible for a refund or store credit under our Satisfaction Guarantee:
Eligibility: Contact us within 30 days of receiving your order to request a return.
Process: Email us at www.bewellvibes.com with your order number, reason for dissatisfaction, and whether you prefer a refund or store credit.
Condition: Products must be returned in their original packaging, with at least 50% of the product unused, for health and safety reasons.
Return Shipping: Customers are responsible for return shipping costs, unless the product is defective or incorrect.
Resolution: Upon receiving and inspecting the returned product, we will issue a full refund to your original payment method or store credit, at your choice, within 5-7 business days.
3. Understanding Variable Effects of Active Ingredients
Our products contain active ingredients that may interact differently with each individual due to scientific factors such as:
-Metabolism: Individual metabolic rates can affect how quickly or effectively the active ingredient is processed by the body.
-Genetics: Genetic variations may influence how your body responds to the ingredient, leading to different outcomes.
Body Chemistry: Factors like weight, age, diet, or pre-existing health conditions can impact the ingredient’s effects.
Other Factors: Lifestyle, stress levels, or concurrent use of other substances may also contribute to variability.
Because of these scientific factors, results may vary, and we encourage you to consult a healthcare professional before using our products.
Our Satisfaction Guarantee ensures you can return the product if it does not meet your expectations, regardless of these individual differences.
4. Exceptions for Defective or Incorrect Products
In addition to our Satisfaction Guarantee, we will provide a refund, exchange, or store credit if:
The product is defective, damaged, or significantly different from its description.
The wrong product was shipped.
To qualify:
Contact us within 30 days of delivery with your order number and evidence (e.g., photos of the issue).
Return the product in its original condition, with original packaging.We will cover return shipping costs for defective or incorrect items.
5. Non-Returnable Items
The following items are not eligible for returns, refunds, or exchanges under any circumstances, except where required by law:
Products that have been opened and significantly used (beyond the Satisfaction Guarantee’s 50% unused requirement).
Custom or personalized orders.
6. How to Request a Refund or Return
To initiate a return under our Satisfaction Guarantee or for defective/incorrect items:
Email us at info@bewellvibes.com within 30 days for satisfaction. Include your order number, reason for the return, and preference for refund or store credit. We will respond within 3-5 business days with return instructions. Ship the product back to us using the provided instructions. Once received and inspected, we will process your refund or store credit within 5-7 business days.
7. Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws. For example, customers in certain regions (e.g., a 14-day cooling-off period in the EU) may have additional rights to return products.
Contact us for details about your rights.
8. Contact Us
For questions about this Refund Policy or to initiate a return, contact us at:
Be Well Vibes
California, USA